Shipping & Handling
We process orders within 48 hours of receiving payment and ship out your order from the carrier offering the best rate. We have preferred shipping rates with all of the major carriers, including: Canada Post, FedEx, UPS, DHL, and Canpar. The delivery time depends on where you’re located:
| LOCATION | TIME FRAME |
|---|---|
| Canada (ON/QC) |
1-2 business days |
| Canada (Other) |
2-3 business days |
| USA | 2-4 business days |
| International | 4-10 business days |
Tracking Information
We provide tracking numbers for all of the packages we ship out at no charge. You can find your tracking information on your invoice or by logging in to your account and heading to the “My Account” page on our website.
On the “My Account” page, click the “Orders” link.
Locate the order and hover over the truck button. Your tracking information will appear with the Carrier name, the date it was picked up, and the tracking code.
Now head over to the listed Carrier’s website and plug in the tracking information provided.
RETURN POLICY
Our return policy is as follows: Any discrepancies must be reported to Mimi Imports Canada in writing within 48 hours of receiving an order. Returns are not accepted without permission from Mimi Imports Canada for return authorization. Please email sales@mimiimports.ca with any discrepancies or requests and we will get back to you within 24 hours. Goods must be returned in their original packaging in saleable condition. Please note a 15% restocking fee will apply and return freight charges will be added to any returns to your account on a separate invoice.